Returns & Refunds
We want you to be completely satisfied. Learn about our hassle-free 30-day return policy.
Our Return Policy
At Lab404 Electronics, your satisfaction is our priority. We offer a 30-day return policy on most products.
Returns must be initiated within 30 days of delivery date
Products must be in new, unopened condition with original packaging
No restocking fees on eligible returns
Refunds issued to original payment method
How to Return a Product
Log into your account, go to Order History, and click "Request Return" on the eligible order.
You'll receive an RMA (Return Merchandise Authorization) number and return instructions via email.
Securely pack the item in original packaging with the RMA number clearly marked, and ship it back.
Once we receive and inspect the return, your refund will be processed within 3-5 business days.
Refund Timeline
Return Received
We inspect your return within 1-2 business days of receiving it at our facility.
Refund Processed
Once approved, refunds are processed within 3-5 business days to your original payment method.
Funds Available
Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account.
Dead on Arrival (DOA) Policy
If you receive a defective or damaged item, we've got you covered.
7-Day DOA Window: Contact us within 7 days of delivery if you receive a defective item
Free Return Shipping: We'll provide a prepaid return label at no cost to you
Replacement or Refund: Choose between a replacement product or full refund (including original shipping costs)
Priority Processing: DOA claims are processed immediately with expedited shipping for replacements
Return Eligibility
- Unopened products in original packaging
- Items returned within 30 days of delivery
- Products with all original accessories and manuals
- Defective items (DOA policy applies)
- Opened or used products (except if defective)
- Items without original packaging
- Custom or special-order items
- Products damaged due to misuse or abuse
- Items returned after 30-day window
Restocking Fees
No Restocking Fees
We don't charge restocking fees on eligible returns. You'll receive a full refund of the product price. Original shipping costs are non-refundable unless the return is due to our error or a defective product.